Shipping Policy

Thank you for shopping with us! We want to make sure your order reaches you smoothly, so please take a moment to review our shipping policy below.

Order Processing

All orders are processed and dispatched within 1–2 business days of your order being placed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with your tracking details so you can follow your parcel every step of the way.

Shipping Times

We ship to Australia and internationally. Estimated delivery times are as follows:

Destination	Estimated Delivery Time
Australia	7–12 business days
All other destinations	7–12 business days

Please note that delivery times are estimates and begin from the date of dispatch, not the date of order. While the vast majority of orders arrive within this window, occasional delays can occur due to customs processing, peak seasons (such as holidays), or circumstances beyond our control.

Shipping Costs

Shipping is charged at checkout before you pay, and is shown in Australian dollars (AUD):

• Standard shipping: $8.00 AUD
• Free standard shipping on all orders of $50.00 AUD or more

Any applicable taxes and the full order total are shown at checkout before payment is taken. We do not add handling fees or any other charges after checkout.

Tracking Your Order

A tracking number will be emailed to you as soon as your order ships. Please allow 2–3 business days for tracking information to update after dispatch. If your tracking hasn't updated after this time, feel free to contact us and we'll look into it for you.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees determined by your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are unable to modify addresses once an order has been dispatched. If a parcel is returned to us due to an incorrect or incomplete address, the customer will be responsible for any re-shipping costs.

Lost or Delayed Packages

If your order hasn't arrived within 20 business days of dispatch, please contact us at support@pavelo.co and we'll investigate with the carrier. If your package is confirmed lost in transit, we'll offer you a replacement or a full refund — whichever you prefer.

Order Changes & Cancellations

Because we process orders quickly, we can only accept changes or cancellations within 12 hours of your order being placed. After this window, your order may have already been dispatched and can no longer be modified.

Contact Us

Pavelo
5 Anya Lane, Hammond Park WA 6164, Australia
Email: support@pavelo.co
Phone: 0406 966 112
Support hours: Monday to Friday, 9:00am – 5:00pm AWST

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Last updated: 25 July 2026